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| Return of Goods – What if I have a problem with the sandals? |
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Sandals2U will replace any defective goods at no cost to the purchaser. Please contact Sandals2U on 0800 SNDL2U (763 528) for detailed instructions should you require assistance.
If you find that you have ordered the wrong size, Sandals 2 U will gladly exchange new products for another size of equal value if the sandals are returned in new condition, unworn and undamaged within 14 days of purchase. Please include a prepaid bag with the sandals being returned (for post or courier at your option) for us to ship you the replacement sandals.
Sandals2U will not accept the return of non-defective goods (such as where the Customer has ordered the wrong size or colour) for credit or any other purpose unless Sandals2U agrees to accept the return of the goods and advises the Customer a return advice number prior to the return of goods. Return of goods will only be accepted for credit or exchange within 14 days of delivery, unless due to Sandals2U’s error. Return freight will be at Sandals2U’s cost only when there has been an error on Sandals2U’s part.
No returned goods shall be accepted by Sandals2U (even if Sandals2U agrees to do so) if they have been tampered with by you or any other person and are not as new, if they are goods expressly sold on a non-return basis, or if they are not accompanied by the return advice number referred to above. Where goods are returned to Sandals2U but not accepted as above, they shall be returned to you at your expense.
Receipt by Sandals2U or by any of our agents or representatives of any goods returned other than in accordance with the above two paragraphs shall not constitute nor be deemed to constitute Sandals2U’s acceptance of the return of the goods for credit or any other purpose.
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